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Privacy Policy

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Dach & Nona ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our website, mobile applications, and other online services (collectively, the "Services"). Please read this policy carefully. By using our Services, you consent to the practices described in this Privacy Policy.  

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1. Information We Collect

We collect various types of information from and about you, including:  

  • Personal Identification Information: This includes your name, email address, phone number, postal address, date of birth, and any other information you voluntarily provide when you create an account, place an order, make a reservation, subscribe to our services, contact us, or participate in surveys or promotions.  

  • Order and Transaction Information: When you place an order, we collect details about the items you purchase, your delivery address, payment information (processed by our secure payment gateway), order history, and any special instructions.

  • Reservation Information: If you make a reservation, we collect your name, contact information, the date and time of your reservation, the number of guests, and any special requests.

  • Subscription Information: If you subscribe to our services, we collect your name, email address, billing information, delivery preferences, and the details of your subscription.

  • Usage Information: We collect information about how you use our Services, including the pages you visit, the links you click, the products you view, your browsing history, and your interactions with our website and mobile applications.  

  • Device Information: We may collect information about the device you use to access our Services, including your IP address, device type, operating system, browser type, unique device identifiers, and mobile network information.  

  • Location Information: With your consent, we may collect your precise location data through our mobile applications to facilitate delivery services or provide location-based offers. You can typically disable location services in your device settings.  

  • Marketing and Communication Preferences: We collect information about your preferences for receiving marketing communications from us and your communication history with us.  

  • Information from Third Parties: We may receive information about you from third-party sources, such as social media platforms if you connect your account with our Services, or from marketing partners.  

2. How We Use Your Information

We use your personal information for various purposes, including:

  • Providing and Managing Our Services: To process your orders, fulfill deliveries, manage reservations, administer your subscriptions, and provide you with the products and services you request.  

  • Account Management: To create and manage your account, verify your identity, and provide customer support.

  • Communication: To communicate with you about your orders, reservations, subscriptions, inquiries, and to send you important updates and service-related announcements.

  • Personalization and Improvement of Services: To personalize your experience, recommend products and offers that may be of interest to you, improve our website and mobile applications, and develop new features and services.

  • Marketing and Promotions: With your consent, to send you promotional emails, newsletters, and information about special offers, new products, and events. You can opt-out of receiving marketing communications at any time.

  • Analytics and Research: To analyze usage trends, conduct research, and gather statistical information about our customer base and service usage to improve our business operations and marketing strategies.

  • Legal Compliance and Security: To comply with applicable laws, regulations, and legal processes, and to protect the security and integrity of our Services, prevent fraud, and resolve disputes.  

3. How We Share Your Information

We may share your personal information with the following categories of recipients:

  • Service Providers: We may share your information with third-party service providers who assist us in operating our business, such as payment processors, delivery companies, marketing and advertising partners, website hosting providers, and analytics providers. These service providers are contractually obligated to protect your information and use it only for the purposes of providing services to us.  

  • Affiliated Companies: We may share your information with our subsidiaries and affiliates for internal business purposes, such as customer support, marketing, and technical operations.

  • Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transaction, your information may be transferred to the acquiring entity. We will notify you if your personal information becomes subject to a different privacy policy as a result of such a transaction.  

  • Legal Requirements: We may disclose your information if required to do so by law, court order, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.  

  • With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

4. Your Rights and Choices  

You have certain rights regarding your personal information, including:

  • Access and Correction: You have the right to access the personal information we hold about you and to request corrections if it is inaccurate or incomplete. You can typically review and update your account information through our website or mobile applications.  

  • Opt-Out of Marketing Communications: You can opt-out of receiving marketing emails and other promotional communications from us by following the unsubscribe instructions provided in those communications or by contacting us directly.  

  • Data Portability: You may have the right to request a copy of your personal information in a portable format.

  • Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time. The withdrawal of your consent will not affect the lawfulness of processing based on consent before its withdrawal.  

  • Deletion of Data: You may have the right to request the deletion of your personal information, subject to certain exceptions.

To exercise any of these rights, please contact us using the contact information provided below. We may require you to verify your identity before processing your request.  

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:  

  • Encryption: We use industry-standard encryption technologies to protect sensitive information transmitted online, such as payment details.  

  • Secure Storage: We store your personal information on secure servers with restricted access.

  • Access Controls: We implement access controls to limit the number of individuals who have access to your personal information.

  • Regular Security Assessments: We conduct regular security assessments to identify and address potential vulnerabilities.

However, please note that no method of transmission over the internet or method of electronic storage is completely secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.  

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide you with our Services, comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention period will depend on the nature of the information and the purposes for which it is processed.  

7. Children's Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under this age. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.  

8. Links to Third-Party Websites

Our Services may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.  

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically for any updates. Your continued use of our Services after the posting of changes constitutes your acceptance of the updated Privacy Policy.  

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:  

Dach & Nona

legal@dachnona.com

Last Updated: 29 Apr 2025

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