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Terms & Conditions

Terms and Conditions for Online Ordering, Browsing, and Data Sharing for Dach & Nona

These Terms and Conditions govern your use of the Dach & Nona website, mobile application, and any other online services (collectively, the "Services") for the purposes of online ordering, browsing our offerings, and data sharing related to hyperlocal food delivery. By accessing or using our Services, you agree to be bound by these Terms and Conditions.

1. Online Ordering

  • Order Placement:

    • Orders can be placed through our website or mobile application.

    • You are responsible for providing accurate and complete information when placing your order, including your delivery address, contact information, and order details.

    • We reserve the right to refuse or cancel any order for any reason, including but not limited to:

      • If the product is unavailable

      • If the delivery address is outside our delivery area

      • If there is an error in the price or description of the product

      • If we suspect fraudulent activity

    • Upon placing an order, you will receive an order confirmation. This confirmation does not constitute acceptance of your order but is merely an acknowledgement that we have received it. Acceptance of your order and the formation of a contract between you and Dach & Nona will occur when we dispatch your order.

  • Order Changes and Cancellation:

    • Any changes to your order must be communicated to us as soon as possible via info@dachnona.com or 742 8846234. We will try our best to accommodate your requests.

    • Cancellation of an order is allowed if the order has not yet been processed or dispatched. You may be charged a cancellation fee to cover any costs incurred.

    • Once the order has been dispatched, it cannot be cancelled.

  • Pricing and Payment:

    • All prices are in Indian Rupees (INR) and are inclusive of applicable taxes, unless otherwise stated.

    • Prices are subject to change without notice.

    • We accept the following payment methods: credit card, debit card, UPI.

    • You are responsible for paying all charges associated with your order, including the order total, delivery fees, and any applicable taxes.

    • Online payments are processed securely through our payment gateway.

  • Delivery:

    • Delivery will be made to the address specified by you during the order process. Please refer to our Delivery Policy for detailed information about delivery areas, times, and charges.

    • It is your responsibility to ensure that someone is present at the delivery address to receive the order. If no one is available, our delivery personnel may return the order to the restaurant, and additional charges may apply for redelivery.

    • We are not liable for any delays in delivery due to events outside our reasonable control, such as traffic congestion, accidents, strikes, or other unforeseen circumstances.

  • Food Quality and Consumption:

    • Dach & Nona is committed to providing high-quality food.

    • You are responsible for the proper storage and consumption of the food. We are not liable for any adverse health effects resulting from improper storage, handling, or consumption of the food.

    • If you have any allergies or dietary restrictions, please inform us when placing your order. We will take reasonable precautions to accommodate your needs, but we cannot guarantee that our food will be completely allergen-free.

2. Website/App Browsing

  • Content:

    • All content on our Services, including but not limited to text, images, logos, and trademarks, is the property of Dach & Nona or its licensors and is protected by copyright and other intellectual property laws.

    • You may not reproduce, modify, distribute, or display any content from our Services without our prior written consent.

  • User Conduct:

    • You agree to use our Services only for lawful purposes and in a manner that does not violate these Terms and Conditions or any applicable laws or regulations.

    • You may not use our Services to:

      • Transmit any unlawful, harmful, threatening, abusive, harassing, defamatory, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically, or otherwise objectionable material.

      • Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity.

      • Interfere with or disrupt the operation of our Services or the servers or networks used to make our Services available.

      • Attempt to gain unauthorized access to any portion of our Services or any other systems or networks connected to our Services.

  • Links to Third-Party Websites:

    • Our Services may contain links to third-party websites. These links are provided for your convenience only, and we do not endorse or control the content of these websites.

    • We are not responsible for the content, accuracy, or reliability of any third-party websites. Your use of third-party websites is at your own risk and subject to the terms and conditions and privacy policies of those websites.

3. Data Sharing

  • Data Collection and Use:

    • We collect and use your personal information in accordance with our Privacy Policy. By using our Services, you consent to the collection and use of your information as described in our Privacy Policy.

    • We may share your information with third-party service providers who assist us in providing our Services, such as delivery companies, payment processors, and marketing partners. These service providers are contractually obligated to protect your information and use it only for the purposes of providing services to us.

  • Hyperlocal Delivery Data:

    • To facilitate hyperlocal delivery, we may share your delivery address and contact information with our delivery personnel or third-party delivery service providers.

    • We take reasonable measures to ensure that your information is protected during the delivery process.

  • Marketing and Communications:

    • With your consent, we may use your contact information to send you promotional emails, newsletters, and other marketing communications. You may opt-out of receiving these communications at any time.

  • User Content:

    • Any reports regarding the settlement should be made in writing to info@dachnona.com within 48 hours of order delivery. Otherwise, the transaction will be considered confirmed and settled.

4. Intellectual Property

  • The trademarks, service marks, and logos of Dach & Nona used and displayed on our Services are registered and unregistered trademarks of Dach & Nona.

  • You may not use any of these trademarks without our prior written consent.

5. Disclaimer of Warranties

  • Our Services are provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied.

  • We do not warrant that our Services will be uninterrupted or error-free, that defects will be corrected, or that our Services or the servers that make our Services available are free of viruses or other harmful components.

  • We make no warranties regarding the quality, safety, or legality of any food or beverages delivered through our Services.

6. Limitation of Liability

  • To the fullest extent permitted by applicable law, Dach & Nona shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to, damages for lost profits, lost sales, lost business, loss of data, or any other intangible losses, arising out of or relating to your use of our Services, your inability to use our Services, or any food or beverages delivered through our Services.

  • Our total liability to you for any claim arising out of or relating to our Services shall not exceed the amount paid by you for the order in question.

7. Indemnification

  • You agree to indemnify and hold Dach & Nona and its affiliates, officers, directors, employees, agents, and licensors harmless from any and all claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or relating to your use of our Services, your violation of these Terms and Conditions, or your violation of any rights of another.

8. Governing Law and Dispute Resolution

  • These Terms and Conditions shall be governed by and construed in accordance with the laws of India.

  • Any dispute arising out of or relating to these Terms and Conditions shall be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996. The place of arbitration shall be Gurugram, Haryana. The language of the arbitration shall be English.

9. Modifications to These Terms and Conditions

  • Dach & Nona may modify these Terms and Conditions at any time by posting the revised terms on our website or through our Services. Your continued use of our Services after the posting of the revised terms constitutes your acceptance of the changes.

10. Severability

  • If any provision of these Terms and Conditions is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.

11. Waiver

  • No waiver of any term or condition set forth in these Terms and Conditions shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition.

12. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Dach & Nona

2173, Ramgarh Road, Sector 64

Gurugram, Haryana 122102

info@dachnona.com

742 8846234

What to include in the T&C document

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